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Home > Royal Customs & Excise > Customs Matters > Customs Services and Technique > Pages > CustomerCharter.aspx  

Customer Charter 

 

 

 

 

 


 
Each application will be approved within the time given if the applicants propose the application with supporting documents needed and comply with the regulation required as an applicant.

   

No.

Type of Service

Duration (Days)

1.

Application of classification approval.
 a) Valuation and classification

9 days

 b) Taxation

6 days

 c) Procedure

6 days

2.

Application of exempted.
 a) Industrial Machines

14 days

 b) Used vehicles

7 days

 c)Used heavy vehicles

7 days

 3.

Application of Drawback.

30 days

 4.

Application of Refund.

30 days

 5.

Application of A.P (Approval Permit).
 a)New motor vehicle (Personally/Company)

1 day

 b)Used motor vehicles (Personally)

2 days

 c)Heavy vehicles (Company)

7 days

 d)Salt / Sugar / Rice / Alcohol Beverage / Cigarette

2 days

 e)Meat from Chicken / Ox / Bull / Cow

2 days

 6.

Process of Drawback / Refund.

30 days

 7.

Process of Declaration (Long Room).

1 day